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Frequently asked questions

How does escrow work?
The client pays the milestone amount up front and the money is held in the platform's escrow account. The freelancer starts work knowing the funds are already deposited, but they are not released yet.
When is the money released to the developer?
Only after you accept the milestone — or when the contract is fully completed. Escrow is never opened for work you have not accepted, and money is never released on its own.
What happens in a dispute?
Either side can open a dispute on a contract, and escrow freezes in place. A moderator hears both sides and decides: release the money to the freelancer, refund it to the client, or close the dispute as unfounded.
How much is the fee?
The platform fee is 10%. It is only charged when the work is accepted and the money is released; if the payment is refunded to the client, no fee is taken at all.
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